Reference

Read lunabet Terms & Conditions before opening

lunabet Terms & Conditions set out how your account, wallet actions and lobby access work, including Andar Bahar, Aviator and Basketball Betting where local law permits.

Account accessWallet handlingPolicy changesIndonesia scope
lunabet Read lunabet Terms & Conditions before opening
HELP WITH TERMS

Check policy support beside your account

A clear support path helps when a Terms & Conditions question overlaps with login or wallet status. We ask you to include your account details, the relevant clause and any payment receipt so we can trace the matter without asking you to repeat the full history. Use the support route displayed after login, and keep access subject to local law.

Team online

Account clause

Send the section name and your account phone number through the signed-in support route when you need help understanding verification, access, suspension or account closure wording.

Wallet record

For DANA, OVO, GoPay or QRIS questions, attach the payment receipt and reference shown in your wallet record so we can compare the status with the applicable terms.

Policy request

Ask us to clarify or correct a policy-related account record through the available support contact. We will use the details you provide to identify the relevant Terms & Conditions clause.

RECORDS AND ACCESS

Check how policy records are handled

Our Terms & Conditions work alongside practical account controls rather than replacing them. We record the steps needed to verify access, match wallet activity and respond to policy requests.

Data handling

We use account details and phone verification records to manage access, connect your requests to the correct account and investigate a wallet status without exposing another person’s account data.

Cookies

Cookies can support login continuity and remember selected settings. If you change browser cookie controls, parts of the Terms & Conditions access path may require another login step.

Account security

Keep your phone access and login details private. If you notice an unfamiliar account action, contact the signed-in support route and include the time, device path and related receipt.

Retention

We retain account and payment records for the period needed to operate the stated terms, resolve disputes and meet applicable requirements. Ask support which record a request concerns.

Correction request

You may ask us to correct inaccurate account details by sending the affected field and supporting context through the account support contact. Phone verification may be needed before changes.

Policy contact

For a clause, access decision or data request, contact us from your account area with the subject clearly stated. We can then route the request to the relevant policy team.

Find Terms & Conditions answers

The questions below cover the account decisions people most often check before opening access. Each answer points back to our Terms & Conditions, the phone verification step or the support route available in your account. If a local access question remains unresolved, use the stated contact path before continuing.

You can read the current Terms & Conditions from the policy link connected to the account access flow. Check the version shown before phone verification and again when a policy change notice appears.

Yes. Account and lobby access depends on local law. You must confirm that use is permitted in your location before opening an account or accessing Andar Bahar, Aviator or other listed sections.

Phone verification confirms the account path before access is completed. Use a number you control, follow the displayed step and contact support if the verification status does not update.

The terms cover how DANA and QRIS references appear in your wallet record, including receipt checks and status matching. Keep the transaction reference available when asking support about a pending or unclear entry.

Yes. Send the field you believe is inaccurate through the account support route and include supporting context. We may request phone verification before changing details linked to access or payment records.

When a process or clause changes, we publish the current wording through the policy access path. Read the updated Terms & Conditions before continuing, especially where the change affects account or wallet activity.

Contact support from your account area with the clause, decision message, device path and relevant receipt if payment is involved. We can check the record and explain the available policy route.